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WORDEN: Technical Support Area

Welcome to the Worden Online Support. Click the link below for live Chat Support during business hours. You may also email, call, or mail us for prompt resolution of any support issues. Support emails are typically answered within 20 minutes during business hours. Note: Live Chat Support may also be reached from within the program by clicking the 'Support' button on the toolbar.

Click here now for Live Chat Support
             Support Via Email:
Mon - Fri: 9:00 am - 9:00 pm ET
Sat: 9:00 am - 3:00 pm ET
Email: support@worden.com
             Phone Support:
Mon - Fri: 9:00 am - 9:00 pm ET
Sat: 9:00 am - 3:00 pm ET
Phone: 919-408-0542
Fax: 919-408-0545
             Support Address:
ATTN: Technical Support
Five Oaks Office Park
4905 Pine Cone Drive
Durham, NC 27707

Network status / News

All systems are normal.
3/12/2010 9:44 AM

There is an issue with Minute Data in StockFinder that is affecting some users. We are working to get this corrected now.
3/12/2010 9:36 AM

All systems are operational.
2/16/2010 8:36 AM

US Markets are closed today for Presidents Day. The Canadian Market are also closed for Family Day.
2/15/2010 7:55 AM

All systems are normal.
2/10/2010 3:21 PM

We are working to resolve an issue with chat in TeleChart Platinum.
2/10/2010 2:57 PM

All systems are operational.
1/19/2010 3:33 PM

We are working to resolve an issue with TeleChart and StockFinder Sign-ins. TeleChart Data Updates are also affected.
1/19/2010 3:26 PM

All systems are normal.
1/19/2010 10:13 AM

We are working to resolve an issue with TeleChart and StockFinder Sign-ins and TeleChart Data Updating
1/19/2010 9:59 AM

All systems are normal.
1/6/2010 8:18 AM

Some indexes including the SP-500 and VIX--X are not streaming in real-time. We are working hard to get this corrected.
1/5/2010 11:37 AM

All systems are normal.
11/13/2009 3:37 PM

Join us for a webinar on Tuesday, Nov 17th at 8pm ET - "Market Volatility" - http://tinyurl.com/yd5l3ej
11/13/2009 3:34 PM

Some customers report sign-in problems with www.FreeStockCharts.com. We are investigating and will resolve the issue soon.
11/4/2009 8:29 AM

All systems are functional.
10/23/2009 9:57 AM

We're working on an issue with TeleChart's 20 minute delay update. This will be corrected momentarily.
10/23/2009 9:49 AM

The Discussion Forums are offline for maintenance and will be back up at 6pm ET.
10/21/2009 5:14 PM

BATS Exchange has recommenced trading as of 11:30 am. FreeStockCharts.com RT will stream again as soon as the BATS Exchange is fully online.
10/14/2009 11:43 AM

We are experiencing an RT problem in www.FreeStockCharts.com. Our Data Department is working to resolve this issue promptly.
10/14/2009 11:05 AM

Vancouver, BC
Apr. 9th or 10th, 2010
Chicago, IL
Apr. 23rd or 24th, 2010
Washington D.C.
May 7th or 8th, 2010
Las Vegas, NV
May 14th or 15th, 2010
Atlanta, GA
Jun. 4th or 5th, 2010
Minneapolis, MN
Jun. 25th or 26th, 2010
Philadelphia, PA
Jul. 23rd or 24th, 2010
For Class Details go to Live.Worden.com
To place an order by phone please call 1-800-776-4940... Int'l orders, 1-919-294-1111

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